Cancellation & Refund

CANCELLATION

1. Cancellation before shipment (Only valid on orders placed & delivery in India):

If the order of the item(s) that you want to cancel has not been shipped yet. you can raise your cancellation request via the following routes:

• Via 'My Orders' section Go to your account > Click on 'Orders' > Go to the order you want to cancel and select 'Order Details' > Click on 'Cancel Item' > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and 'Confirm' > Once submitted, your item(s) will be cancelled and your refund will be processed.

• Via Email To request a cancellation, please write to our customer care team at care@anvayaayurveda.com.

2. Cancellation Process & Timeline

Once the cancellation request is acknowledged, the refund will be processed within 7 business days.

• For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7 business days for the amount to reflect in your account.

• For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7 business days for the amount to reflect in your account.

3.Cancellation of Orders Using Discount Codes

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Note: Orders that have already been shipped cannot be cancelled.

RETURNS & REFUNDS

Customers must send an email with photos of the damaged/incorrect product to customercare@anvayawellness.com along with the invoice number within 48 hours of receiving the order.

1.Return Terms & Conditions

Refunds or returns are only accepted for products that meet one of the following conditions:

• Damaged during transit

• Defective in nature

• Incorrect item shipped

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse

• Returned without original packaging including, price tags & labels.

• Serial Number is tampered with.

• Product is used or altered.

• The seal is broken.

Partial Returns Policy

A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

2.Refund Process

• On receipt of the returned product, Anvaya Ayurveda will inspect and validate the claim. If approved, a refund or replacement will be issued.

• If the product is found ineligible for return, it will be sent back to the customer.

In case of a return/replacement/refund, we process the refund once the products have been received and verified.

• For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7 business days for the amount to reflect in your account.

• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back. It will take 7 business days for the amount to reflect in your account.