Questions, answered by category.

Yes. Anvaya products are rooted in Ayurvedic ingredients and traditional wellness principles, while using modern formulation thinking and product-specific claim support wherever available.

Start with your main concern: pigmentation, dullness, anti-ageing, dandruff, hair fall, body stiffness, cough/cold, or vitality. You can also use Shop by Concern or the Quiz page.

Yes. Many products are designed as rituals. For example, toner can be paired with face oil, elixir, or cream depending on skin need.

Yes. Patch test topical products before first use, especially if you have sensitive skin, known allergies, recent treatments, or active irritation.

A ritual is a set of products used together for one concern, such as daily glow, pigmentation care, anti-ageing, hair strength, scalp balance, or body recovery.

Rituals simplify choice and support consistency. They pair prep, treatment, nourishment, and maintenance steps where relevant.

Most topical routines need consistent use over 4-12 weeks. Results vary by skin type, hair type, lifestyle, concern severity, and usage consistency.

Yes. Many customers adjust routines based on dryness, sun exposure, scalp comfort, body stiffness, or seasonal cough/cold patterns.

Some products are supported by in-vitro studies, computational research, volunteer observations, or ingredient-level literature. Each product page should explain the applicable evidence type.

In-vitro refers to lab testing outside the body, such as testing activity on cells or microorganisms. It supports claim logic but is not the same as a human clinical trial.

No. Product information is for cosmetic, wellness, and educational purposes only. Wellness products are not intended to diagnose, treat, cure, or prevent disease.

Use AYUSH, GMP, and FSDA claims only where certificates are available and verified for the relevant product or manufacturing unit.

Yes, orders are shipped across serviceable Indian pin codes. Delivery timelines may vary by location and courier availability.

Orders are usually processed and dispatched within the timeline mentioned on the shipping page or checkout, excluding holidays and exceptional courier delays.

Use the Track Your Order page or the tracking link shared after dispatch. If tracking does not update, contact support with your order number.

Free shipping may apply above the threshold communicated on the website or checkout. Charges can vary based on active offers and shipping rules.

Payment availability can include UPI, cards, net banking, wallets, and other Shopify-supported methods depending on checkout configuration.

Payments are processed through secure payment providers. Do not share OTPs, passwords, or banking credentials with anyone claiming to represent Anvaya.

Contact support with transaction details, screenshot, phone/email used at checkout, and payment time. Reconciliation may depend on the payment provider.

Cancellation is usually possible only before shipment. Once dispatched, cancellation may not be available and delivery/refusal rules may apply.

Contact support within 48 hours of delivery with order details, photos, and an unboxing video where available. The team will review replacement eligibility.

Used or opened products are generally not eligible for return unless the issue qualifies under the damaged/wrong product policy.

Approved refunds follow payment gateway and banking timelines. Processing starts after eligibility is confirmed by support.

Yes, tablets/capsules are for oral consumption only and should be used as directed on the product pack.

Consult a qualified professional if pregnant, breastfeeding, managing a medical condition, taking medication, or considering use for children.

No. Wellness products are not substitutes for prescribed treatment and are not intended to diagnose, treat, cure, or prevent disease.

You can usually check out with contact details. Creating or using an account can help with order history, addresses, and reorder flows.

If the order has not shipped, contact support quickly with the correct address. After dispatch, address changes depend on courier feasibility.

Contact support with the order number, registered email/phone, and the exact document or correction needed.